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Service & CX

Why customer reviews are important (and how to get them)

Did you know consumers read an average of 10 online reviews before trusting a company? Or, a
Tasneem Rossouw
28 Oct 2020
content, customer service,

Service & CX

The importance of creating self-solve content & strategies for customers

In today's world, customers aren't willing to spend hours on the phone to customer service teams.
Scott Murcott
07 Oct 2020

Service & CX

Why Customer Support Strategy Trumps Customer Support Tactics

In this blog post, Tasneem Rossouw, Digital Copywriter at Huble Digital, explains why a customer
Tasneem Rossouw
24 Sep 2020
Customer service, information

Service & CX

Why customer service is different in the information age

In this blog post, Nic Franklin, Account Manager at Huble Digital, explores how you can grow from
Nic Franklin
11 Sep 2020

Service & CX

Will knowledge base software mean the death of the user manual?

In this blog post, Garth Pedersen, Head of Consulting at Huble Digital, highlights why the user
Garth Perdersen
27 Aug 2020

Service & CX

Does HubSpot Service Hub deliver its promise of superb customer care?

In this blog post, Scott Murcott, Copywriter at Huble Digital, runs through how you can use the
Scott Murcott
05 Aug 2020
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360 Degrees of CRM:

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Service & CX

Four Companies That Are Nailing Digital Customer Service

In this blog post, Stanley Munashe, Account Manager at Huble Digital, explains why customer service
Stanley Munashe
22 Jul 2020

Service & CX

Customer happiness squared equals growth to infinity

This past weekend was my 20-year school reunion and so a maths equation in the title seemed
Daryn Smith
14 Jul 2020
Graphic design, tools

Service & CX

Best graphic design software packages & tools to use at home

In this blog, Jared Van Wyk, UI Designer at Huble Digital, provides an analysis of the best graphic
Jared Van Wyk
09 Jul 2020

Service & CX

How do chatbots benefit the user experience?

In this blog, Rianna Enahoro, Account Executive at Huble Digital, explains how using chatbots on
Rianna Enahoro
08 Jul 2020
Content, content strategy, solve

Service & CX

Creating content that helps your customers self-solve

How to create content that attracts the right customers Time’s in short supply these days and
Scott Murcott
25 Jun 2020

Service & CX

Boost NPS & leads by integrating Support teams with Engineering teams

By their nature, technology firms will have an engineering team that is responsible for improving
Daryn Smith
21 May 2020

Service & CX

Why Company Perks Are More Than Just Gimmicks

Our CSO, Daryn Smith, commonly speaks about company culture and how many companies leave it to
Daryn Smith
20 May 2020

Service & CX

How The Butterfly Effect Can Make (Or Break) Your CX

The smallest interaction can have the biggest effect. While a positive brand experience can result
Daryn Smith
24 Apr 2020

Service & CX

What Can A Company Leave To Chance?

When I started brainstorming this post, I tried to make a list of all the things companies leave to
Daryn Smith
24 Apr 2020

Service & CX

How to stop using email in your company

Email is horrible! It keeps us constantly connected, I personally open my eyes in the morning and
Bradley Chowles
15 Apr 2020

Service & CX

Roadblocks to improving customer experience resulting in increased spend

Customer experience (CX) is it the new buzz word? There isn’t a company big or small that I visit
Bradley Chowles
14 Apr 2020

Service & CX

'Considered purchase' products and why I love the marketing behind them

“A considered purchase is characterised by a complex buying decision with a high degree of
Bradley Chowles
03 Apr 2020

Service & CX

How to build a retainer that focuses on customer experience

If you haven’t moved over to an agile retainer already, you’re missing out on a simpler, more
Daryn Smith
02 Apr 2020

Service & CX

The importance of design: does the look of content matter?

In this blog, Huble Digital discusses why the importance of design and how the look of a content
Huble Digital Newsroom
18 Feb 2020

Service & CX

Removing friction from the customer experience

In this blog, Aaron Carpenter, Senior Editor at Huble Digital, explains how removing friction from
Aaron Carpenter
11 Feb 2020

Service & CX

Why your website isn't generating leads

In this blog, Jon Brown, Senior PR Account Manager at The B2B Marketing Lab, explains why a website
Jon Brown
13 Dec 2019

Service & CX

Five ways you are destroying trust on your website

In this blog, Matthew Creswick, Group Marketing Director at The B2B Marketing Lab, highlights five
Matthew Creswick
30 Sep 2019

Service & CX

The seven best B2B website design practices

In this blog, Karoline Hasch, HubSpot Account Manager at Huble Digital, explains the seven best
Karoline Hasch
28 Aug 2019

Service & CX

Six ways Monzo provides an excellent customer experience

In this blog, Matthew Creswick, Group Marketing Director at Huble Digital, discusses his experience
Matthew Creswick
05 Aug 2019

Service & CX

The five worst B2B website practices of 2019

In this blog post, Matthew Creswick, Global Marketing Director at Huble Digital, goes through some
Matthew Creswick
22 Jul 2019
Website personality blog image 2

Service & CX

Why you should add personality to your B2B website

In this blog, Kim Glazier, Senior Digital Design Executive at The B2B Marketing Lab, explains why
Alicia Wilson
12 Jul 2019
Ten things your website must have blog image

Service & CX

Ten things your homepage must have

In this blog, Matthew Creswick, Group Marketing Director at The B2B Marketing Lab, points out 10
Matthew Creswick
21 May 2019

Service & CX

A faster and easier way to build a lead-generating website

  Creating a website has never been easier. Open-source content management systems like WordPress
Matthew Creswick
22 Oct 2018

Service & CX

B2B website personalisation: the next big thing!

Customers today have ever increasing expectations of brands and businesses in both B2C and B2B;
Aaron Carpenter
11 Oct 2018

Service & CX

Our 10 top tips for designing an eBook

This blog was first published in February 2015 and has been updated in October 2018. Are you
Alicia Wilson
02 Oct 2018
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Service & CX

Where should you place HubSpot CTAs on your website?

Not all of your website visitors will navigate to your website’s resources page – and if you want
Karoline Hasch
19 Sep 2018
HubSpot Service Hub

Service & CX

How to improve your customer service with the HubSpot Service Hub

While the principal purpose of your “customer service” team is to prioritise customer happiness,
Rowley Cubitt
29 Jun 2018

Service & CX

You already employ a VP of Marketing & Sales. Their name is your website.

In 1995, if a potential customer of yours wanted to find out some more information about your
Matthew Creswick
21 May 2018
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Service & CX

Attract -> Convert. How can your website generate leads?

At the top of every business agenda – especially in the B2B world – should be lead generation and
Matthew Creswick
27 Apr 2018

Service & CX

Four ways to improve your website

In the second part of this three-part blog series, we discussed your business’ website design and
Huble Digital Newsroom
25 Oct 2017

Service & CX

How can the design of your website help to improve lead generation?

In the first part of this three-part blog series, we highlighted the importance of optimising your
Huble Digital Newsroom
19 Oct 2017

Service & CX

How to generate B2B sales leads via your website

New business acquisition has changed considerably. The digital-first world we live in has given
Huble Digital Newsroom
10 Oct 2017

Service & CX

Website redevelopment for best practice B2B Marketing

Remember when checking train times required opening an A3 timetable which folded neatly away in
Huble Digital Newsroom
03 Jan 2013
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HubSpot CMS For CMOs

With Luke Summerfield, HubSpot

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  • UK
  • USA
  • Singapore
  • Germany 
  • South Africa
©2020 Huble Digital All rights reserved
Privacy Policy Terms of use