How customer experience surveys boost customer retention
This article explores the link between customer experience surveys & customer retention and how surveys can help businesses improve customer interactions.
How to ask customers for reviews: strategies to build trust
In this post, we explore strategies on how to ask for customer reviews, including using incentives, leveraging automation & asking at the right time.
Making accessibility a priority in your UX design process
In this article, we explore the importance of making accessibility a priority in UX design & how it can transform how we design digital products.
Building a customer-centric post-sale journey: key considerations
This article provides an overview of the key considerations for building a customer-centric post-sale journey.
Benefits & use cases of HubSpot SLA automation
In this article, we explore the differences between KPIs & SLAs, look at top use cases for HubSpot SLA automation & discuss the many benefits of using it.
How AI can improve customer experience
Artificial Intelligence has become an important player in the world of CX. Read our post to find out in what ways it can improve CX.
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Get a personalised cost breakdownOur 10 top tips for designing an eBook
Need to design an eye-catching, high-quality eBook but don't know where to start? Check out our top 10 tips for designing an eBook.
HubSpot Service Hub for enterprise-scale companies
HubSpot has recently released new features and improvements to its Service Hub, making it not just a contender, but ideal for enterprise-scale companies.
How to create tickets in HubSpot & help clients self-serve
In this blog, we take you through the steps on how to create tickets on Hubspot and how to help your clients self-serve.
Why HubSpot Service Hub B2B clients need a self-service portal
Find out why the customer self-service portals will be mission-critical for B2B organisations as the digital age matures in this blog.
Panel discussion: What’s to come for HubSpot Service Hub
At Grow With Inbound 2020, our Head Of Tech Consulting, Taryn Reyneke, hosted a panel discussion on HubSpot Service Hub and its upcoming features.
Why customer reviews are important (and how to get them)
Find out why customer reviews are so important, including how they contribute to the long-term success of your business & brand loyalty.
The importance of creating self-solve content & strategies
Customers want to be able to find product solutions themselves. Learn how creating self-solve content can help them help themselves.
Why Customer Support Strategy Trumps Customer Support Tactics
Discover why a customer support strategy is essential to providing a world class customer experience, and how HubSpot Service Hub tools can help.
Why customer service is different in the information age
Start to solve your customers real business problems in the short and long term and help them find solutions even they didn't know they need.
Will knowledge base software mean the death of the user manual?
Will the user manual ever depreciate or is knowledge base software the evolution of it? Find out in our blog!
HubSpot Service Hub's promise of superb customer care
People no longer have the time for bad customer care. Find out if HubSpot’s Service Hub delivers on its promise of customer experience excellence.
Four Companies That Are Nailing Digital Customer Service
Great customer service is the key to getting customers that are loyal and last a lifetime, and there are four companies we should all be learning from...
Customer happiness squared equals growth to infinity
In Daryn Smith’s blog post, he offers some advice on how to improve your customer experience and enhance business growth.
Best graphic design software packages & tools to use at home
The best graphic design tools & software packages for creatives working at home & how they provide them with inspiration? Find out more in our blog.
How do chatbots benefit the user experience?
From personalisation and quick solutions to solving problems and sharing relevant content, we discuss the benefits of using chatbots to aid UX.
Creating content that helps your customers self-solve
Customers are craving content that adds value, answers questions & helps them take action. This blog lays out a content creation strategy to achieve this.
Boost NPS & leads: integrate Support teams with Engineering teams
Engineering and Support teams are critical to the growth of a business. Find out how integrating these two teams can increase leads and boost NPS scores.
Why Company Perks Are More Than Just Gimmicks
We take regular Friday afternoons off to play. Discover what you stand to gain by doing the same, as we explore why company perks are more than gimmicks.
How The Butterfly Effect Can Make (Or Break) Your CX
The smallest interaction can have the largest influence. Learn how the Butterfly Effect can make (or break) your customer experience.
What Can A Company Leave To Chance?
This is what happens when companies don’t map out desired customer journeys and put processes and systems in place.
How to stop using email in your company
The answer to quitting email is deploying applications for specific business processes and then creating a cadence or rhythm to use the applications.
Roadblocks to improving customer experience
If a company has not got a foundation on which to scale, and to deliver amazing customer experiences, all the spend could be wasted.
The Marketing behind "Considered Purchase" Products
The key to cracking considered purchase products & services is understanding the customer’s buying process: from pre-awareness, decision & beyond.
How to build a retainer that focuses on customer experience
Are you using agile methodologies? Here’s why you should implement it in your customer retainer:
The importance of design: does the look of content matter?
Do visuals matter when it comes to content assets and if so, why? In this blog, we highlight why the look of a content asset is important. Check it out.
Removing friction from the customer experience
How can removing friction from the customer experience enable your business to improve interactions and engagements and ultimately generate more leads?
Why your website isn't generating leads
Having problems generating leads via your website? In this blog, we explain the reasons why it’s happening and more importantly how to fix them.
Five ways you are destroying trust on your website
Learn how to use your website and its content to build trust with website visitors, increase engagement, convert leads & drive sales with these top tips!
The seven best B2B website design practices
In this blog, we highlight seven B2B website best practices and how they will help to increase your website's conversion rates. Find out more.
Six ways Monzo provides an excellent customer experience
To attract & engage customers, businesses not only need to have a great product and service, they also need to provide an excellent customer experience.
The five worst B2B website practices of 2019
If you're designing, redesigning or optimising your website - there are five things you need to avoid. Read our blog to find out what they are.
Why you should add personality to your B2B website
How can adding personality to your website help to attract, engage, retain and convert website visitors? Find out by reading this blog!
Ten things your homepage must have
What should be on your website's homepage? If you want to use your homepage to generate leads and educate visitors, make sure to include the following!
A faster and easier way to build a lead-generating website
Traditional website design takes far too long & often doesn’t deliver results. There’s a faster & easier way to build a lead-generating website. Find out.
B2B website personalisation: the next big thing!
Customers want personalised experiences, not just products and services when they visit a website. B2B website personalisation is the next step. Find out more.
Where should you place HubSpot CTAs on your website?
How can you use HubSpot CTAs on your website to direct the right content to contacts at the right time? Here are our top tips on where to position CTAs.
Improve your customer service with the HubSpot Service Hub
Your customers are your best advocates & must be at the centre of your marketing strategy. Find out how the HubSpot Service Hub can help you do just that.
Your Website is the VP of Marketing & Sales.
Read this blog to find out why your website meets your prospects before you do, and so it's the most important member of staff you have!
Attract -> Convert. How can your website generate leads?
Conversion activity almost invariably starts with your website. Read our blog about how your website can help you generate leads for your business.
Four ways to improve your website
In the third part of our blog series on website lead generation we look at four ways to improve your website: messaging, engagement and tracking.
How the design of your website improves lead generation
Check out the second part of our three-part blog series on website lead generation, focusing on your website’s structure and design & how to refine them.
How to generate B2B sales leads via your website
Need to generate more b2b sales leads? Find out how to generate B2B sales leads via your website
