How AI can improve customer experience
In today's digital world, customer experience (CX) is more important than ever. It's no longer good
Our 10 top tips for designing an eBook
This blog was first published in February 2015 and has been updated in October 2018. Are you
HubSpot Service Hub for enterprise-scale companies
The HubSpot Service Hub brings all your customer service data and channels together in one place
How to create tickets in HubSpot & help clients self-serve
Excellent customer service creates excellent customer experiences. And these days, customer
Why HubSpot Service Hub B2B clients need a self-service portal
In this blog post we discuss the elements to consider as we enter the age of customer self-service.
Panel discussion: What’s to come for HubSpot Service Hub
At Grow With Inbound 2020, Taryn Reyneke of Huble Digital hosted a panel discussion with Corrie
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Service that follows the sun
The international support you need, whenever you need it.
Get a personalised cost breakdownWhy customer reviews are important (and how to get them)
Did you know consumers read an average of 10 online reviews before trusting a company? Or, a
The importance of creating self-solve content & strategies for customers
In today's world, customers aren't willing to spend hours on the phone to customer service teams.
Why customer service is different in the information age
In this blog post, Nic Franklin, Account Manager at Huble Digital, explores how you can grow from
Will knowledge base software mean the death of the user manual?
In this blog post, we look at why the user manual has been replaced by companies building
Four Companies That Are Nailing Digital Customer Service
In this blog post, Stanley Munashe, Account Manager at Huble Digital, explains why customer service
Customer happiness squared equals growth to infinity
This past weekend was my 20-year school reunion and so a maths equation in the title seemed
Best graphic design software packages & tools to use at home
In this blog, Jared Van Wyk, UI Designer at Huble Digital, provides an analysis of the best graphic
How do chatbots benefit the user experience?
In this blog, Rianna Enahoro, Account Executive at Huble Digital, explains how using chatbots on
Creating content that helps your customers self-solve
How to create content that attracts the right customers Time’s in short supply these days and
Boost NPS & leads: integrate Support teams with Engineering teams
By their nature, technology firms will have an engineering team that is responsible for improving
Why Company Perks Are More Than Just Gimmicks
Our CSO, Daryn Smith, commonly speaks about company culture and how many companies leave it to
How The Butterfly Effect Can Make (Or Break) Your CX
The smallest interaction can have the biggest effect. While a positive brand experience can result
What Can A Company Leave To Chance?
When I started brainstorming this post, I tried to make a list of all the things companies leave to
How to stop using email in your company
Email is horrible! It keeps us constantly connected, I personally open my eyes in the morning and
Roadblocks to improving customer experience
Is customer experience (CX) is the new buzzword? There isn’t a company big or small that I visit on
The Marketing behind "Considered Purchase" Products
“A considered purchase is characterised by a complex buying decision with a high degree of
How to build a retainer that focuses on customer experience
If you haven’t moved over to an agile retainer already, you’re missing out on a simpler, more
The importance of design: does the look of content matter?
In this blog, Huble Digital discusses why the importance of design and how the look of a content
Removing friction from the customer experience
In this blog, Aaron Carpenter, Senior Editor at Huble Digital, explains how removing friction from
Why your website isn't generating leads
In this blog, Jon Brown, Senior PR Account Manager at Huble Digital, explains why a website might
Five ways you are destroying trust on your website
In this blog, Matthew Creswick, Group Marketing Director at Huble Digital, highlights five ways
The seven best B2B website design practices
In this blog, Karoline Hasch, HubSpot Account Manager at Huble Digital, explains the seven best
Six ways Monzo provides an excellent customer experience
In this blog, we discuss Huble's experience using the Monzo app, as well as how Monzo provides an
The five worst B2B website practices of 2019
In this blog post, we go through some of the worst B2B website practices he’s seen in 2019 and
Why you should add personality to your B2B website
In this blog we explain why adding personality to your website can help to attract, engage and
Ten things your homepage must have
In this blog, Matthew Creswick, Group Marketing Director at Huble Digital, points out 10 things
A faster and easier way to build a lead-generating website
Creating a website has never been easier. Open-source content management systems like WordPress and
B2B website personalisation: the next big thing!
Customers today have ever-increasing expectations of brands and businesses in both B2C and B2B;
Where should you place HubSpot CTAs on your website?
Not all of your website visitors will navigate to your website’s resources page – and if you want
Improve your customer service with the HubSpot Service Hub
While the principal purpose of your “customer service” team is to prioritise customer happiness,
Your Website is the VP of Marketing & Sales.
In 1995, if a potential customer of yours wanted to find out some more information about your
Attract -> Convert. How can your website generate leads?
At the top of every business agenda – especially in the B2B world – should be lead generation and
Four ways to improve your website
In the second part of this three-part blog series, we discussed your business’ website design and
How the design of your website improves lead generation
In the first part of this three-part blog series, we highlighted the importance of optimising your
How to generate B2B sales leads via your website
New business acquisition has changed considerably. The digital-first world we live in has given
