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We’re always looking for ambitious businesses who understand the world is changing, and are driven to adapt and thrive. Take the next step and book a call with our team.

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Huble Insights

Latest insights, learnings and news on Inbound, HubSpot and Digital Transformation.

Is the HubSpot Service Hub good enough for enterprise-scale companies?

In short, the answer is yes. The HubSpot Service Hub brings all your customer service data and

How to create tickets in HubSpot & help clients self-serve

Excellent customer service creates excellent customer experiences. And these days, customer

What is a B2B customer service ticket portal?

In this blog, we discuss how our Customer Service Ticket Portal is an extension for HubSpot’s

Huble Digital’s customer service ticket portal is live!

In the age of digital transformation, customer satisfaction has a direct and measurable effect on

Why HubSpot Service Hub B2B clients need a customer self-service portal

In this blog post we discuss the elements to consider as we enter the age of customer self-service.

Panel discussion: What’s to come for HubSpot Service Hub

At Grow With Inbound 2020, Taryn Reyneke of Huble Digital hosted a panel discussion with Corrie

CRM is a mindset:

Making Integrated
CRM Decisions

Download our eBook now

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Increase customer satisfaction with the HubSpot Customer Service Ticket Portal

At Huble Digital, we’ve developed the perfect solution to help companies improve their customer

Why customer reviews are important (and how to get them)

Did you know consumers read an average of 10 online reviews before trusting a company? Or, a

The importance of creating self-solve content & strategies for customers

In today's world, customers aren't willing to spend hours on the phone to customer service teams.

Why Customer Support Strategy Trumps Customer Support Tactics

In this blog post, Tasneem Rossouw, Digital Copywriter at Huble Digital, explains why a customer

Why customer service is different in the information age

In this blog post, Nic Franklin, Account Manager at Huble Digital, explores how you can grow from

Will knowledge base software mean the death of the user manual?

In this blog post, Garth Pedersen, Head of Consulting at Huble Digital, looks at why the user

Does HubSpot Service Hub deliver its promise of superb customer care?

In this blog post, Scott Murcott, Copywriter at Huble Digital, runs through how you can use the

Four Companies That Are Nailing Digital Customer Service

In this blog post, Stanley Munashe, Account Manager at Huble Digital, explains why customer service

Customer happiness squared equals growth to infinity

This past weekend was my 20-year school reunion and so a maths equation in the title seemed

Best graphic design software packages & tools to use at home

In this blog, Jared Van Wyk, UI Designer at Huble Digital, provides an analysis of the best graphic

How do chatbots benefit the user experience?

In this blog, Rianna Enahoro, Account Executive at Huble Digital, explains how using chatbots on

Creating content that helps your customers self-solve

How to create content that attracts the right customers Time’s in short supply these days and

Boost NPS & leads by integrating Support teams with Engineering teams

By their nature, technology firms will have an engineering team that is responsible for improving

Why Company Perks Are More Than Just Gimmicks

Our CSO, Daryn Smith, commonly speaks about company culture and how many companies leave it to

How The Butterfly Effect Can Make (Or Break) Your CX

The smallest interaction can have the biggest effect. While a positive brand experience can result

What Can A Company Leave To Chance?

When I started brainstorming this post, I tried to make a list of all the things companies leave to

How to stop using email in your company

Email is horrible! It keeps us constantly connected, I personally open my eyes in the morning and

Roadblocks to improving customer experience resulting in increased spend

Customer experience (CX) is it the new buzz word? There isn’t a company big or small that I visit

'Considered purchase' products and why I love the marketing behind them

“A considered purchase is characterised by a complex buying decision with a high degree of

How to build a retainer that focuses on customer experience

If you haven’t moved over to an agile retainer already, you’re missing out on a simpler, more

The importance of design: does the look of content matter?

In this blog, Huble Digital discusses why the importance of design and how the look of a content

Removing friction from the customer experience

In this blog, Aaron Carpenter, Senior Editor at Huble Digital, explains how removing friction from

Why your website isn't generating leads

In this blog, Jon Brown, Senior PR Account Manager at Huble Digital, explains why a website might

Five ways you are destroying trust on your website

In this blog, Matthew Creswick, Group Marketing Director at Huble Digital, highlights five ways

The seven best B2B website design practices

In this blog, Karoline Hasch, HubSpot Account Manager at Huble Digital, explains the seven best

Six ways Monzo provides an excellent customer experience

In this blog, Matthew Creswick, Group Marketing Director at Huble Digital, discusses his experience

The five worst B2B website practices of 2019

In this blog post, Matthew Creswick, Global Marketing Director at Huble Digital, goes through some

Why you should add personality to your B2B website

In this blog we explain why adding personality to your website can help to attract, engage and

Ten things your homepage must have

In this blog, Matthew Creswick, Group Marketing Director at Huble Digital, points out 10 things

A faster and easier way to build a lead-generating website

Creating a website has never been easier. Open-source content management systems like WordPress and

B2B website personalisation: the next big thing!

Customers today have ever increasing expectations of brands and businesses in both B2C and B2B;

Our 10 top tips for designing an eBook

This blog was first published in February 2015 and has been updated in October 2018. Are you

Where should you place HubSpot CTAs on your website?

Not all of your website visitors will navigate to your website’s resources page – and if you want

How to improve your customer service with the HubSpot Service Hub

While the principal purpose of your “customer service” team is to prioritise customer happiness,

You already employ a VP of Marketing & Sales. Their name is your website.

In 1995, if a potential customer of yours wanted to find out some more information about your

Attract -> Convert. How can your website generate leads?

At the top of every business agenda – especially in the B2B world – should be lead generation and

Four ways to improve your website

In the second part of this three-part blog series, we discussed your business’ website design and

How can the design of your website help to improve lead generation?

In the first part of this three-part blog series, we highlighted the importance of optimising your

How to generate B2B sales leads via your website

New business acquisition has changed considerably. The digital-first world we live in has given

Website redevelopment for best practice B2B Marketing

Remember when checking train times required opening an A3 timetable which folded neatly away in