HubSpot Service Hub

Onboarding

There are inevitable speed bumps that come with introducing a customer service system, especially if you have a large team. Our HubSpot specialists are here to guide your entire team through the transition to HubSpot Service Hub. We’ve assisted organisations in training hundreds of customer service agents quickly and effectively. We can help customise an onboarding plan that’s right for you - so your agents can best utilise this powerful software and delight your customers at every stage of their journey.

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WHY HubSpot
Service Hub?

If you’re looking to make the move from Freshdesk, Zendesk or Salesforce Service Cloud - we have the expertise and experience needed to provide onboarding for your customer service agents. Our HubSpot specialists will ensure your team is armed with the best practices and knowledge to empower them to make the most of HubSpot Service Hub.

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Trusted Onboarding

We’ve helped global enterprises onboard HubSpot Service Hub, giving hundreds of customer service agents the power to simply and effectively meet their customers needs.

View our customer stories

THE ONBOARDING
PROCESS

Architecture and strategy

The importance of setting a clear strategy can’t be overstated. Mapping out your customer service goals, and a plan to achieve those goals, before building any service automation and processes into HubSpot is vital to ensuring the implementation is a success. We help map out service processes and customer experience post-sale journeys to ensure they are as effective as possible.

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Configuration and implementation

Our team will help with the configuration of everything from service objects and fields to pipeline management and service desk automation. We’ll make sure your agents have the tools they need to delight your customers by setting up playbooks, the knowledge base and reporting dashboards. This is the start of a whole new customer experience.

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Training and change management

We get your team up to speed through personalised training sessions and workshops that will introduce them to the platform, get them comfortable with it, and empower them with the resources and best practices they need to launch campaigns quickly and effectively.

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Ongoing support

There will no doubt be questions and challenges along the way, which is why we offer ongoing support. Our HubSpot specialists can assist you with everything from service operations and rolling out of new features, to reporting and analytics. We can also guide your agents in building out content that they can use in their day-to-day to help your customers self-serve and solve their own issues.

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Additional support

Additional services we offer include implementation of other HubSpot tools, as well as wider content, design, and campaign-related services required to meet your marketing and sales goals.

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Want a free ONBOARDING QUOTE?

Get A Quote Now

AN EXAMPLE ONBOARDING TEAM

ACCOUNT DIRECTOR

Meet Devin. Devin will oversee your projects and ensure you always receive exceptional service.

ACCOUNT MANAGER

Meet Michelle. Michelle will be your key point of contact here at Huble should you have any questions or queries whatsoever.

PROJECT MANAGER

Meet Sarah. Sarah is going to ensure that your transition to HubSpot is planned and executed efficiently from start to finish.

CHIEF PRODUCT OFFICER

Meet Verity. Verity has over a decade of experience onboarding clients, and she’ll be ensuring your team gets up to speed with all things HubSpot Service Hub.

HUBSPOT CONSULTANT

Meet Michael. Michael will optimise your use of HubSpot to help you achieve your business goals.

HUBSPOT SPECIALIST

Meet Bronwyn. Bronwyn will ensure everything is configured flawlessly within the HubSpot platform.

CHIEF TECHNOLOGY OFFICER

Meet Divan. Divan is our CTO, and him and his team will provide all of the technical support needed to ensure your implementation is a success.

STRATEGIST

Meet Shane. Shane is one of our Strategists and he’ll help to define your unique business needs and processes, and build a clear strategy based on those needs.

Devin
Michelle
Sarah
Verity
Michael B
Bronwyn
Divan
Shane
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ADDITIONAL SERVICES

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Paid media

Turn clicks and views into leads and revenue, with quick deployment of high-performing PPC strategies on an international scale - whatever the channels.

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Content and design

Bring your campaigns to life with expertly crafted content and creative that engages prospects at every stage of their journey.

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SEO

Improve search rankings and drive more quality traffic to your global websites with expert search engine optimisation.

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Integrations

Connect your preferred tools and software with custom integrations and bespoke middleware to get the best of each offering.

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Website development

Take advantage of an in-house team of developers that specialise in HubSpot development and know the platform inside and out.

ADDITIONAL SERVICES

Turn clicks and views into leads and revenue, with quick deployment of high-performing PPC strategies on an international scale - whatever the channels.

Bring your campaigns to life with expertly crafted content and creative that engages prospects at every stage of their journey.

Improve search rankings and drive more quality traffic to your global websites with expert search engine optimisation.

Connect your preferred tools and software with custom integrations and bespoke middleware to get the best of each offering.

Take advantage of an in-house team of developers that specialise in HubSpot development and know the platform inside and out.

Set up
a meeting

To take the next step and book a call with our team, simply click one of the team members below and book a meeting at a time and day that suits you. Once booked, you’ll receive a calendar invite with a Zoom link to join the call. This call will usually be around 15/30 minutes of discovery before setting up a further call with our consultation team.

UK & Ireland

Rowley

USA

MC

APAC

Matt C

EMEA

Matt B

Germany

Karoline

All Regions

Daryn

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