Customer Journey Architecture and Service Design
Customer Experience Creative Assets and Production, Management and Reporting of CX programs
Maximise value from technology with Service Tech implementation and management
Map journeys across the customer lifecycle: acquisition and onboarding, to upselling and cross-selling, to retention, renewal, and ongoing service.
Investigate and evaluate existing customer data to create a roadmap of key strategic recommendations for sustainable customer success.
Examine content at all touch points to gauge relevance, usability, and impact on customer delight.
We continually monitor and optimise customer journeys, scaling them with technology and strategic content.
HubSpot doesn't currently have a ticketing portal to allow your customers to log in, view, and manage their active tickets - so our team at Huble built one.
Customer Service Ticket Portal
Services:
Reach your customers with the right messaging and the right time and on the right platform, maximising delight and fostering brand loyalty.
Ensure every part of your offering is engineered with your customer in mind, with customer-centric service design.
Get up and running with HubSpot Service Hub with expert support and implementation from our in-house specialists.
As a HubSpot Elite Solutions Partner, we can train your team to get the most from HubSpot Service Hub and delight customers at every touch point.
Give your customers access to a resource library that empowers them to help themselves and takes the pressure off your support team.
Develop the right content for customers to delight and inform them at every brand touch point: from chat bot scripts to newsletters and tutorials.
Identify trends, insights, and opportunities in your customer analytics and service data, empowering better CX decisions.
Give your customers the assistance they need with a support strategy that defines key metrics, automates repetitive processes, and ensures resonant messaging.
Understand, manage, and improve customer satisfaction and loyalty with an NPS and CSAT programme that maximises value from these key measurements.
We provide services across HubSpot's Marketing, Sales, Service & CMS Hubs. To view our complete set of HubSpot services in more detail, please click below.
HubSpot Agency Services
Yes! As part of a wider programme, the Service Hub is a fantastic tool to provide customers with fantastic customers experiences. We'll get you and your team up-and-running (and delighting customers) in no time.
Yes! Our skilled content team can help you develop the high quality content for your existing customers, including articles for your HubSpot knowledge base and library.
Yes, our consultants can ensure all your employees are working to the same process and getting the most value from the Service Hub tools.
Yes it is! It has tools for start-ups, SMEs and enterprise-level companies, such as ticketing, chatbots, live chat and automated support communication.
We sure can! Our usual process will involve in-depth consulting and strategic planning, which will yield a comprehensive blueprint that accounts for key journeys across your entire customer lifecycle.
Yes! Our skilled content team can develop content to delight and inform customers across their buyer’s journey and beyond, with chatbot scripts, newsletters, a detailed knowledge base and more.
We report on trends and activity to help you improve your customer service activity.
Yes, there are so many great tools available for this. Chatbots are especially valuable here, as they help segment requests and empower customers to self-service via your knowledge base.
