Garage Living, a leading provider of garage renovations in North America, has been transforming thousands of garages since 2005. Their team of trained designers, installers, and service personnel ensures efficient and high-quality renovations to satisfy their discerning clientele.
Garage Living takes pride in using top-notch products, including polyaspartic floor coatings and heavy gauge steel cabinetry, all made in North America. With a commitment to competitive pricing, exceptional customer service, and a focus on local communities, Garage Living aims to improve the quality and lifestyle of homes through durable garage solutions.
Garage Living approached Huble with several key objectives and requirements for their CRM transformation project. Their main goals were to streamline their sales processes, improve efficiency, and overcome the pain points they experienced in their existing CRM setup.
Their decision to move from their old setup to the new one was driven by various factors, including the need to migrate their website structure, gain better visibility into lead attribution and advertising ROI, and transform their entire organisation. Garage Living recognized the opportunity to improve their quoting platform and address the pain points experienced by their network. Ultimately, Garage Living's decision led them to partner with Huble and adopt DealHub and SkuVault as part of their CRM transformation.
One of the primary requirements for Garage Living was the need for a comprehensive CRM solution that could handle their complex pricing models. They required a system that could accommodate franchise-specific pricing, differences in pricing based on shipping locations, and dynamic inventory selection. Garage Living also wanted to migrate from their previous CRM system, Method CRM, to HubSpot, as it offered more advanced features and integration capabilities.
Another crucial requirement for Garage Living was the integration of their CRM with other systems, specifically their inventory management system (SkuVault) and accounting system (QuickBooks Online). They needed automation and seamless data flow between these systems to eliminate manual tasks and improve accuracy.
Furthermore, Garage Living aimed to improve their reporting capabilities by having visibility into active customer data and closed customer data across systems. This would enable them to track and analyse sales performance, customer behaviour, and other key metrics more effectively.
In pursuit of a robust solution, Garage Living found that HubSpot's CPQ and quoting tools fell short of their requirements. They specifically sought parent-child code product bundling and the ability to set custom pricing at the franchise level. The goal was to simplify the quoting process, empowering sales representatives to effortlessly generate quotes for customers without requiring extensive technical product knowledge.
Lastly, data migration from their previous systems to the new CRM was a critical requirement for Garage Living. They needed a smooth transition of their existing data, ensuring data integrity and consistency.
Overall, Garage Living's objectives and requirements centred around streamlining their sales processes, improving automation, enabling customization, and enhancing reporting capabilities. Huble worked closely with Garage Living to understand these requirements and develop tailored solutions using HubSpot and DealHub to address their pain points and achieve their goals.
Garage Living faced several challenges in their CRM setup prior to implementing HubSpot and DealHub. Let’s have a closer look:
In order to overcome these challenges and fulfil Garage Living's requirements, Huble implemented a range of tailored solutions using HubSpot and DealHub.
Let’s delve deeper into the solutions that our team implemented, to address the challenges faced by Garage Living:
By implementing these solutions, Garage Living overcame their CRM challenges, achieving automation, accurate pricing, streamlined inventory management, dynamic tax calculations, and customised document generation. These solutions improved efficiency, reduced manual efforts, and enhanced the overall sales process for Garage Living.
The implementation of HubSpot and DealHub for Garage Living brought about significant results, positively impacting their sales processes and overall operations. The following outcomes were achieved:
In summary, the implementation of HubSpot and DealHub delivered tangible results for Garage Living, including streamlined quoting processes, improved sales efficiency, enhanced document customization, and comprehensive contract lifecycle management. These outcomes translated into increased productivity, reduced manual effort, and improved customer satisfaction for Garage Living's sales operations.
The project was carried out in several phases, as outlined below:
Through their collaboration with Huble, Garage Living successfully transformed their sales processes and overcame several pain points in their CRM setup.
The implementation of HubSpot and DealHub allowed for streamlined quoting, improved automation, accurate tax calculations, and enhanced contract management. Garage Living's sales team experienced increased efficiency, reduced manual effort, and improved customer satisfaction.
The project was executed within the planned timeline, resulting in a successful go-live and improved operations across multiple franchises.
We are thrilled with the CRM and CPQ transformation implemented by Huble. It all started with our need to migrate our website structure and find a solution to manage our growing number of websites. Huble's expertise and the integration of HubSpot and DealHub allowed us to not only address our website management challenges but also revolutionise our entire organisation. The results have been outstanding, with streamlined sales processes, increased efficiency, and highly customised quoting and document generation. Huble's tailored solutions have truly transformed our operations and have had a significant positive impact on our sales and overall business growth.