A Customer Service Ticket Portal is an “extranet” for customers of companies using the HubSpot Service Hub to manage tickets.
These customers have access to a secure website where they can view all current and past tickets they or someone in their company have opened, and then add notes to the ticket.
To invite your customers to the Customer Service Ticket Portal, simply find the customer within the HubSpot contacts tool. Then, in the right hand margin, invite them to:
- Engage their own tickets
- Engage all tickets linked to the company they work for
They will receive an email to register. Once registered, your customer will receive a link to the portal they can use to login with their email address and password.
The HubSpot Customer Service Ticket Portal enables customers to use filters to see different tickets in various pipelines and statuses.
They can also see all recent notes added to tickets by all parties.
The HubSpot Customer Service Ticket Portal gives you the ability to view tickets and see all details and notes in a timeline format.
From here, your team can add notes, which then notifies the ticket owner by email.
"Up until now, HubSpot didn't have an "extranet" for customers of companies using the HubSpot Service Hub to manage tickets. This is really exciting, as it allows HubSpot customers to re-visit, engage, and delight customers using a specific online portal."
For small teams.
For a HubSpot Customer Service Ticket portal where you are generating up to 499 tickets per month, the cost is $50/month.
For most customers.
For a HubSpot Customer Ticket portal where you are generating over 500 tickets a month, but fewer than 1,500, the cost is $299/month.
For larger teams.
For a HubSpot Customer Ticket portal where you are generating over 1,501 tickets per month, but fewer than 10,000 tickets per month, the cost is $899/month.
For enterprise scale teams.
For a HubSpot Customer Ticket portal where you are generating over 10,000 tickets per month, please get in touch with our team to discuss a bespoke quotation.
Optional extras within the HubSpot Customer Ticket Portal include custom branding, custom functionality specific to your customer service requirements, and integrations with other customer service systems.