The HubSpot® Service Hub™ allows customers to efficiently contact and communicate with their customer service provider.
Huble Digital has developed software that extends the HubSpot® Service Hub™ to allow those customers to securely ‘self-service’. Rather than having to contact the service provider and have a member of their team complete a service ticket, the customer can complete the service ticket themselves.
Customers can then access that service ticket securely through a web portal to check on progress. They can also see other tickets that are currently open for their colleagues in the same company.
0 - 499 tickets/mo
Up to 2,500 tickets updates/mo
500 - 1,1499 tickets/mo
Up to 10,000 tickets updates/mo
1,500 - 10,000 tickets/mo
Up to 25,000 tickets updates/mo
Customers can view ticket status and history for their personal/company tickets without needing to contact the service agents
Customers can see updates and responses to current active tickets
Managers within customer organizations can see all company tickets and have visibility of requests and updates made by their teams
Customers can create service tickets as requests for action from inside the web-portal.
Your customers have 24-7 access to the support desk for all of their tickets, and don’t have to wait until your team is online or accessible before communicating with them.
You’ll require fewer support-staff through more efficient administration of tickets using the portal, as opposed to all communication being via telephone or live chat.
Better service provided as customers can have immediate access to the latest status on all of their service tickets
Your team will have more time to spend on problem resolution rather than administration of incoming communications.
To invite your customers to the Customer Service Ticket Portal, simply find the customer within the HubSpot® contacts tool. Then, in the right hand margin, invite them to:
- Engage their own tickets
- Engage all tickets linked to the company they work for
They will receive an email to register. Once registered, your customer will receive a link to the portal they can use to login with their email address and password.
The Customer Service Ticket Portal for HubSpot® Service Hub™ enables customers to use filters to see different tickets in various pipelines and statuses.
They can also see all recent notes added to tickets by all parties.
The Customer Service Ticket Portal for HubSpot® Service Hub™ gives you the ability to view tickets and see all details and notes in a timeline format.
From here, your team can add notes, which then notifies the ticket owner by email.
This page refers to the "HubSpot® Service Hub™".
With “HubSpot® Service Hub™,” the “HubSpot” portion is a registered mark and the “Service Hub” portion is a (claimed) trademark. Service Hub is one piece of HubSpot, Inc’s complete CRM platform to help your business grow better.