Resources

Customer Stories The ambitious international businesses we work with
Events The latest and greatest virtual and in-person events we’ve hosted, and what’s coming up
Blog Key insights from our team on all things CRM, Marketing, Sales, Service and more

Work with us

We’re always looking for ambitious businesses who understand the world is changing, and are driven to adapt and thrive. Take the next step and book a call with our team.

Work with us

Work with us

We’re always looking for ambitious businesses who understand the world is changing, and are driven to adapt and thrive. Take the next step and book a call with our team.

Work with us

Customer Service Ticket Portal for HubSpot® Service Hub™

upward arrows@2x
https://f.hubspotusercontent00.net/hubfs/213255/1.%20Huble%20Digital/WEBSITE%20ELEMENTS/HUBLE%20WEBPAGE%20ASSETS/Technology%20%20and%20Data%20Audit@2x.png

What is the
Customer Service
Ticket Portal?

The HubSpot® Service Hub™ allows customers to efficiently contact and communicate with their customer service provider.

Huble Digital has developed software that extends the HubSpot® Service Hub™ to allow those customers to securely ‘self-service’. Rather than having to contact the service provider and have a member of their team complete a service ticket, the customer can complete the service ticket themselves.

Customers can then access that service ticket securely through a web portal to check on progress. They can also see other tickets that are currently open for their colleagues in the same company.

Square Pattern

Customer Service Ticket Portal
Pricing

CSTP Starter

0 - 499 tickets/mo

$50 / mo (billed quarterly)

  • OR
  •  
  • $45/mo billed at $540/yr
  • Save 10%
  • Annual contract

Up to 2,500 tickets updates/mo

CSTP Professional

500 - 1,1499 tickets/mo

$299 / mo (billed quarterly)

  • OR
  •  
  • $269/mo billed at $3,228/yr
  • Save 10%
  • Annual contract

Up to 10,000 tickets updates/mo

CSTP Enterprise

1,500 - 10,000 tickets/mo

$899 / mo (billed quarterly)

  • OR
  •  
  • $809/mo billed at $9,708/yr
  • Save 10%
  • Annual contract

Up to 25,000 tickets updates/mo

How to Register

Sign up and connect your HubSpot® portal to the Customer Service Ticket Portal via the link below.

Register Now

Benefits for your customers:

Self-service

Customers can view ticket status and history for their personal/company tickets without needing to contact the service agents

Live view of tickets

Customers can see updates and responses to current active tickets

Better Service

Managers within customer organizations can see all company tickets and have visibility of requests and updates made by their teams

Less Admin

Customers can create service tickets as requests for action from inside the web-portal.

Benefits for you, the service provider:

Your customers have 24/7 access

Your customers have 24-7 access to the support desk for all of their tickets, and don’t have to wait until your team is online or accessible before communicating with them.

Fewer support staff required

You’ll require fewer support-staff through more efficient administration of tickets using the portal, as opposed to all communication being via telephone or live chat.

Better customer service and experience

Better service provided as customers can have immediate access to the latest status on all of their service tickets

Ease of New Requests

Your team will have more time to spend on problem resolution rather than administration of incoming communications.

How does it work?

Inviting customers

To invite your customers to the Customer Service Ticket Portal, simply find the customer within the HubSpot® contacts tool. Then, in the right hand margin, invite them to: 

- Engage their own tickets

- Engage all tickets linked to the company they work for

They will receive an email to register. Once registered, your customer will receive a link to the portal they can use to login with their email address and password.

View and filter tickets

The Customer Service Ticket Portal for HubSpot® Service Hub™ enables customers to use filters to see different tickets in various pipelines and statuses.

They can also see all recent notes added to tickets by all parties.

Engaging tickets

The Customer Service Ticket Portal for HubSpot® Service Hub™ gives you the ability to view tickets and see all details and notes in a timeline format.

From here, your team can add notes, which then notifies the ticket owner by email.

Talk to Us_
ConnectWithUsIMG@2x

This page refers to the "HubSpot® Service Hub™".

With “HubSpot® Service Hub™,” the “HubSpot” portion is a registered mark and the “Service Hub” portion is a (claimed) trademark. Service Hub is one piece of HubSpot, Inc’s complete CRM platform to help your business grow better.

Small_White_Crosses@2x

Work with us

FIND OUT MORE

© 2021 Huble Digital All rights reserved

Privacy Policy Terms of use