If you’re looking to make the move from Freshdesk, Zendesk or Salesforce Service Cloud - we have the expertise and experience needed to provide onboarding for your customer service agents. Our HubSpot specialists will ensure your team is armed with the best practices and knowledge to empower them to make the most of HubSpot Service Hub.Get a quote now
The importance of setting a clear strategy can’t be overstated. Mapping out your customer service goals, and a plan to achieve those goals, before building any service automation and processes into HubSpot is vital to ensuring the implementation is a success. We help map out service processes and customer experience post-sale journeys to ensure they are as effective as possible.
Our team will help with the configuration of everything from service objects and fields to pipeline management and service desk automation. We’ll make sure your agents have the tools they need to delight your customers by setting up playbooks, the knowledge base and reporting dashboards. This is the start of a whole new customer experience.
We get your team up to speed through personalised training sessions and workshops that will introduce them to the platform, get them comfortable with it, and empower them with the resources and best practices they need to launch campaigns quickly and effectively.
There will no doubt be questions and challenges along the way, which is why we offer ongoing support. Our HubSpot specialists can assist you with everything from service operations and rolling out of new features, to reporting and analytics. We can also guide your agents in building out content that they can use in their day-to-day to help your customers self-serve and solve their own issues.
Additional services we offer include implementation of other HubSpot tools, as well as wider content, design, and campaign-related services required to meet your marketing and sales goals.
To take the next step and book a call with our team, simply click one of the team members below and book a meeting at a time and day that suits you. Once booked, you’ll receive a calendar invite with a Zoom link to join the call. This call will usually be around 15/30 minutes of discovery before setting up a further call with our consultation team.