Work with us

We’re always looking for ambitious businesses who understand the world is changing, and are driven to adapt and thrive. Take the next step and book a call with our team.

Work with us

We’re always looking for ambitious businesses who understand the world is changing, and are driven to adapt and thrive. Take the next step and book a call with our team.

Join Our Team

Are you a motivated individual, looking to challenge yourself and make a positive impact on the business world? Take a look at our vacancies.

EMPOWERING

A REAL ESTATE ENTERPRISE WITH HUBSPOT

Find out how the Huble team helped Knight Frank architect and onboard HubSpot to give marketing and key business units a unified view of its customer data.  

HOW CAN WE…

…create continuity across the customer journey?

Knight Frank is the largest independent property consultancy in the world, with almost 9,000 people operating out of 150 offices in 14 territories. 

In Asia Pacific, Knight Frank APAC did not have an existing CRM system used across marketing and various business units, leading to siloed views of customer requirements and a lack of dynamically accessible data.

Knight Frank engaged Huble first to understand whether HubSpot CRM would be a good fit for them, or whether their business structure and uniqueness meant a different CRM system would be more appropriate. Given the customisable nature of HubSpot, we were confidently able to present HubSpot as a future-proof tool for the company. 

BUILDING...

…a game-changing multi-team CRM architecture & implementation.

To give the teams at KFAP a unified view of customer requirements and data, we first held workshops with two main business areas - OSS and Capital Markets - as well as the Marketing team that covers all APAC business units, to understand their CRM requirements, all whilst also communicating with the UK headquarters to ensure our solution was scalable and fit for purpose.

Next, we went into architecture and strategy, where we ran a series of architecture workshops across the teams to map out the required processes and automation. Once we had completed the architecture, we configured HubSpot in line with their specific needs per region and went through a structured change management process focusing on user adoption throughout the teams. After this, we started providing ongoing marketing, sales, and CRM solution architecture support. 

“We needed a unified view of customer needs”

Due to disparate systems, KFAP struggled with a lack of digital and technological comprehension and continuity across the customer journey.

Huble helped KFAP get an overview of its data while ensuring that the right people had access to the right information through a detailed user permission guide.

IMPROVING...

... the company-wide use of CRM technology.

Working with Knight Frank, we moved their different business units and marketing team from using many different systems and tools into one consolidated system, giving everyone streamlined access to the data and tools they need.

GENERATING A…

300%

improvement in lead response time

STATS

55 %
win rate
936
contacts created
50

avg days to close won deals

Jasper Fee

Marketing Operations Manager
"Thanks to the team at Huble, the CRM implementation for our two key business units and marketing division went smoothly and resulted in more efficient processes, with encouraging results that will likely lead to more widespread adoption of HubSpot among Knight Frank’s various regional divisions."