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Corporates need enterprise business process automation software to stay ahead in the digital-first era. In this blog, we discuss what you need to know when choosing yours.
With a clear understanding of the business benefits of enterprise business process automation software, you're well on your way to ensuring you succeed in scaling an organisation. But selecting which tools and software you'll use is as crucial as knowing why you're searching for them.
Here are key things to look out for in right-fit enterprise BPA software, and an overview of a few of your available options.
Your choice of software will affect every aspect of your business — from customer service turnaround time to employee satisfaction and staff turnover. Draw up a shortlist of potential BPA software with the following in mind to ensure you pick the right fit for your business:
Out-of-the-box solutions are the most logical instead of creating a completely bespoke software solution, but ensure you do not end up hamstringing your business by selecting a solution that is too rigid to truly meet your automation needs. Prioritise software that allows you to implement highly customisable automations using programmable automation.
This means you can automate any process you want to, no matter how complex. Check out their programmable automation feature in HubSpot, and see how easily you'll be able to customise and automate your ERP integrations, lead rotations, commission calculations, renewals and more.
Documenting your business processes first can help you identify exactly where you need to automate. This can then be cross-referenced with the features of the enterprise business process automation software you're considering — can they meet all your needs? You could even create a checklist of features you need to prioritise, like our 3 favourites:
How easily can the platform integrate with your existing systems reliably, easily and securely? For example, HubSpot Operations Hub integrates with more than 600 custom integrations in their App Marketplace, including Microsoft 365, ZenDesk, MailChimp and more. And, unlike any other platform, provides real-time, two-way sync of your data to ensure your databases mirror each other across all platforms, all of the time.
If your team can't (or won't) use it, any enterprise business process automation software is automatically useless. How easy is the platform to use? Is it designed to boost user adoption through intuitive UI, consistent support and tutorial opportunities?
It's also worth considering bringing in some extra help when rolling out the software — booking a few training workshops or getting assistance with change management can go a long way to boosting user adoption rates.
How easily can the platform scale with your business? All-in-one solutions require less custom building and can be more cost-effective as a result. They also reduce the risk of API vulnerabilities, flatten learning and adoption curves, and set you up for scalability and growth as one provider can easily match your evolving needs.
When it comes to enterprise automation, there are four different types, each representing a different level of sophistication. The four types of enterprise automation are:
Let's examine these in more detail.
Basic automation is a way of setting up user-independent systems that can take care of everyday tasks without any additional input. It eliminates the need for a worker to manually finish a task, saving precious time and energy.
Basic automation works well in managing data sets, building reports, automating business logic, personalising customer experiences, creating comprehensive dashboards and improving overall system performance.
Additionally, they are also capable of controlling access to certain resources or regulating how data should be moved and stored within organisations.
Process automation software helps teams record and share important information such as how tasks are completed and how these tasks relate to organisational objectives. This helps everyone involved in the process know exactly what needs to be done and ensures that nothing slips between the cracks or is forgotten.
With process automation, teams can easily automate repetitive manual tasks so they can focus on more important work, while businesses get increased visibility into their workflows and ultimately become more efficient and effective organisations.
Integration automation is a powerful tool for organisations to more efficiently manage and control their data and processes. By automating the integration of different software systems, applications, and devices, organisations can ensure that information is shared quickly and accurately.
This process eliminates the need for manual labour in order to establish connections between independent components. Automation allows users to set up rules and parameters to execute desired actions consistently with quality assurance. In turn, this saves time and money in faster deployments as well as reduces errors from human input.
The unified platform created by automated integrations makes it easier for companies to quickly respond to certain changes or challenges within the organisation or market. Companies are able to create reliable workflows that integrate various applications together without having to manually code each one individually.
This reduces development times and helps in creating more efficient customer experiences by reducing the lag time between customer requests and outcomes as they move through the system faster with less complexity.
Robotic process automation (RPA) is an innovative technology that has revolutionised the way businesses work. By using this software, previously complicated and manual processes can be automated in a fraction of the time it would take with manual labour.
This is especially beneficial for businesses that have to manage large volumes of data or need to ensure deadlines are met and accurate data is presented. RPA also decreases human error which helps to reduce operational costs as well.
The RPA software acts like a digital worker, taking care of rule-based jobs that would usually require manual intervention.
Not only do they free up more time for employees to focus on innovative higher-level thinking tasks, but they also help boost ROI and productivity within the company. This means that RPA provides companies with huge potential for improved efficiency and cost savings if used correctly.
Enterprise automation has enabled businesses to drastically increase efficiency and reduce costs by streamlining traditional manual processes. Through automated solutions, companies can save time in completing tasks and improve their output quality.
Automated messaging, data processing, document management, workflow systems, customer service tools, and reporting solutions are just some of the features available in today’s enterprise automation technology.
The positives of enterprise automation are numerous—from compliance to operational cost savings to error prevention. Automation reduces paperwork that is prone to human error.
It also eliminates the need for manual data entry into different software programs or databases ensuring that nothing gets missed or duplicated.
Through automation, organisations can help ensure higher levels of accuracy with no effort from employees. This results in higher productivity as employees can focus on other projects instead of mundane tasks that are seen as a burden.
Additionally, customer experience is improved with automated tools like chatbots which allow customers to get assistance 24 hours a day without having to wait for a response from customer service staff.
Finally, decreased overhead costs associated with implementing these automated technologies also helps contribute to an overall savings for businesses that transition to automation systems.
Let's take a look at some options in the enterprise market. It's not an exhaustive list — it's designed to get you started, as a basic outline of, and comparison between, some of today's top players.
HubSpot Operations Hub is a modern platform engineered to streamline and automate business operations, aligning teams, tools, and data for smoother functionality. The hub serves as a centralised conduit for operational processes, ensuring business processes run like a well-oiled machine. Here are some of its notable automation-centric features and benefits:
Microsoft Power Automate, formerly known as Microsoft Flow until November 2019, is a potent tool within the Microsoft ecosystem designed to automate workflows and processes across various applications and services. Here's a detailed insight into its capabilities and benefits:
SAP Intelligent Robotic Process Automation (SAP Intelligent RPA) is a robust platform designed to foster the creation, orchestration, and monitoring of automation bots that mimic user actions across multiple applications and tools. Here's a closer look at its capabilities and advantages:
Oracle Business Process Management (BPM) is a comprehensive solution designed for business process automation, helping organisations achieve heightened operational efficiency and business agility. The platform is tailored to automate, monitor, and optimise business processes, ensuring streamlined operations and improved decision-making. Below are some of its notable automation-centric features and advantages:
Comindware Tracker, now known as CMW Tracker, is a comprehensive low-code workflow tracking and automation software designed to empower both business professionals and non-technical users. Here are some key aspects and benefits of Comindware Tracker:
ConnectWise Manage is a dedicated business process platform tool aimed at enhancing sales, collaboration, and communication within an organisation. Here are the notable aspects and benefits of ConnectWise Manage:
Kissflow, developed by OrangeScape in 2012, is a cloud-based platform designed to facilitate the automation and management of business processes and workflows across various domains such as digital workplaces, human resources management, and workflow management. With a philosophy of keeping things smart and simple, it caters to both technical and non-technical users, providing an easy-to-use interface for the creation, execution, and management of automated workflows.
Here are some notable aspects and benefits of Kissflow:
Bonita BPM, created by Bonitasoft, is an open-source and extensible platform dedicated to business process automation and optimisation. Developed initially in 2001, it has evolved into a robust platform facilitating a clear separation between visual programming and coding, which accelerates the development and production phases of projects. Here's a deeper dive into its notable features and advantages:
Azuqua, now part of Okta Workflows, was designed as a tool to help users integrate their Software as a Service (SaaS) applications and build custom automations. It was acquired by Okta in late 2019, and has since been integrated into Okta Workflows to leverage its workflow orchestration engine and application integrations for automating complex identity-centric processes such as user onboarding and offboarding. Here are some key features and benefits of Azuqua (Okta Workflows):
Laserfiche is a leading Software as a Service (SaaS) provider specialising in enterprise content management (ECM) and business process automation. It provides a platform to accelerate business operations through powerful workflows, electronic forms, document management, and analytics. Here are some notable features and benefits of Laserfiche:
Zoho Creator is a low-code platform crafted to expedite business process automation (BPA) within organisations. It provides a fertile ground for individuals to design, develop, and deploy a broad spectrum of business applications with minimal coding effort. Below are some of its notable features and benefits-oriented towards automation:
IBM Cloud Pak for Business Automation is designed as a modular and integrated set of software components, tailored for any hybrid cloud environment. The primary goal of this platform is to automate work processes and accelerate business growth. Below are some key features and benefits associated with IBM Cloud Pak for Business Automation:
Related: Dig into how HubSpot supports the growth of leading global enterprises in our blog post, Everything You Need To Know About HubSpot Enterprise Tools.
HubSpot Operations Hub is our enterprise business process automation software of choice.
It's highly customisable to suit your organisation's unique needs and combines powerful features like real-time data syncing with an easy-to-use interface that guarantees a high likelihood of user adoption. What's more, it integrates seamlessly with myriad third-party apps, but also with the entire HubSpot Suite.
Chat with us about a personalised BPA strategy and implementation — including change management and training — for your business. Click here and get in touch!
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